Service & Support
The Customer Support group offers hundreds of man-years expertise in the machine tool field, together with strong strategic relations with key partners in the industry. It also offers one of the most comprehensive after sales support programs combined with a large range of services in the industry.
Service Activities
- Customer service throughout Australia
- Large spare parts inventory ($2.2m)
- Direct on line contact with Mazak via CPU
- Electronic circuit board repairs in house via dedicated temperature controlled facility
- Modern new temperature controlled spindle repair centre
- Preventative maintenance programs
- Machine rebuilds
- Machine modifications
- Tailored after hours service contracts
- On the ground service facilities and specialised equipment in all states
- Laser measurement and calibration service for CMMs and other machine tools
- Strong presence and support in regional and country centres
- Comprehensive manuals and operations data going back 25 years and more
- Training for: machine operation, mechanical and electrical maintenance and machine programming. *Tailored programs to suit your requirements are available.
Preventative Maintenance
In times where production demands are great and schedules are tight, the area of preventative maintenance is an important issue.
Time set aside for a maintenance program that includes some basic techniques such as risk analysis, vibration analysis, temperature monitoring, lubricant testing and failure analysis, can reduce the amount of time and money spent on machine break downs.
The combined experience of our engineers, together with the support of our principals allows John Hart to work together with your organisation to develop a maintenance program that suits your needs and optimises your machine’s productivity.
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